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Rover Wheel is engineered to be durable and long lasting. If any issues arise, we will do our best to make it right. Your purchase is and experience very important to us.

Warranty, Shipping and Return Policies

Warranty Terms

  • Unit warranty starts from the day of delivery unless specified otherwise.

  • This warranty does not include shipping or transportation costs required for repairing the device.

  • Rover Wheel reserves the right to charge the owner for any costs incurred from

    defective parts due to damage to the Rover not covered by this warranty.

  • When calling your service provider or Rover Wheel with service or warranty issues,

    please provide the serial number (S/N) and date of purchase of your Rover Wheel.

    Warranty Exclusions (excluding factory defects):

    -Tires
    -Brake pads and cables
    -Handgrips
    -Any other normal wear-and-tear item

  

The warranty period for all structural parts is two (2) years, and one (1) year for the battery, motor, and electronics, starting from the date of delivery.


Replacements or repairs completed within the original warranty period by an authorized service provider will have an additional one-year warranty from the repair date.

Warranty Conditions

Rover will not be responsible for any damage that may arise as a result of improper Rover usage or storage. The warranty may be invalidated if Rover believes any of the following has taken place:

  • The user has not followed the recommended Rover Maintenance outlined in this manual.

  • The internal structures of the Rover have been disassembled, installed or repaired by the user or an unauthorized third party.

  • The Rover has been damaged as a result of accidents caused by disregarding the Safety Measures and Precautions in this manual, such as speeding or driving over obstacles.

  • The device has undergone any modifications or repairs that were not done by a registered service provider.

  • The Rover has been damaged due to negligence or improper use.

  • Any faults to the Rover that may have been caused by poor storage conditions.

  • The device was damaged while undergoing transportation or improper handling.

  • Any other faults not caused by the Rover's manufacturer own design or technology.

Warranty Process

Contact your Authorized Dealer or email Rover Wheel directly to sales@symmetric-designs.com with your Rover serial number and a detailed description of the problem you are facing. If possible, please attach photos/videos to help our support team diagnose the issue.

Shipping Policy

Shipping is limited to Canada and the USA.

All orders are processed within 5 business days.

Rover Wheel is not responsible for carriers’ delays. Should we be aware of the possibility of such delays we will communicate this information and propose alternative options.

Shipping charges for your order will be calculated and displayed at checkout. Default package carrier is CanadaPost.

Tracking will be provided once the shipment is boxed and processed.

Rover Wheel is not responsible for any local customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Rover Wheel is not liable for any products damaged or lost during order shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim. Please document the damages to outer package and/or missing inner content (take detailed pictures).

Refund Policy

We have a 20-day return policy, which means you have 20 days after receiving your order to request a return. 

To be eligible for a return, your order must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@symmetric-designs.com and let us know your order number. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 


Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

 

We will notify you once we’ve received and inspected your returned order. If the return is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund amount.

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